Refund Policy

1. Voluntary refund period

We offer a voluntary refund request period of 14 calendar days, calculated from the date of the payment, for:

• your account's first Move-In Record purchase, and
• your account's first Tenancy Vault payment (monthly or annual).

The window is calculated by us using server time, so the eligibility shown in the app is the same one we apply when reviewing your request.

2. What this voluntary period does not cover

• Later Move-In Record purchases for additional tenancies.
• Renewal payments after your first Tenancy Vault payment.
• Payments made more than 14 calendar days ago.
• Requests where we identify abuse, such as repeated purchase-and-refund cycles.

If a payment falls outside this voluntary period, you can still contact us and you still keep any mandatory legal rights described in section 6.

3. How to request a refund

• Open Settings, then Plan & billing, and use the refund request form.
• Or email support@beforekeysapp.com from the address on your account.
• Tell us which purchase you are referring to and, if you wish, the reason.

Requests are reviewed manually. Submitting a request records it for review; it does not automatically issue a refund and does not immediately change your access.

4. How refunds are processed

• We aim to acknowledge a request within 5 business days and to decide within 14 calendar days.
• Approved refunds are issued through Paddle, the Merchant of Record, to the original payment method.
• The time it takes for the money to reach you depends on your payment provider.
• We will tell you in writing if a request is declined, and why.

5. Effect on your access

If a refund is issued, the access it paid for may be withdrawn — a refunded Move-In Record no longer entitles that tenancy to paid features, and a refunded Tenancy Vault payment ends the corresponding subscription access.

Your records are not deleted just because a refund was issued. Account deletion is a separate request described in the Privacy Notice.

6. Your mandatory consumer rights

If you are a consumer, you keep all rights the law gives you, including any right of withdrawal for distance contracts and rights relating to the conformity of digital content and digital services. This voluntary policy is in addition to those rights and does not replace or restrict them.

We do not ask you to waive a statutory withdrawal right as a condition of accessing what you bought.

7. Contact

• Refunds and billing: support@beforekeysapp.com
• If we cannot resolve your request, you may bring the matter before the competent courts, consumer authorities or any applicable alternative dispute-resolution body.

Legal owner name

Natalie Alexis

Trading name

BeforeKeys

Registered or business contact address

Rua De Sao Nicolau 10 Porto, Portugal 4150-561

General support email

support@beforekeysapp.com