Terms of Service

1. Who you are contracting with

BeforeKeys is a tenancy-documentation service operated by Natalie Alexis, an individual entrepreneur (Empresário em Nome Individual) established in Portugal and trading as BeforeKeys. In these Terms, “BeforeKeys”, “we” and “us” mean that operator, and “you” means the person using the service. You are contracting with that operator; full operator details are set out below.

Legal owner name

Natalie Alexis

Trading name

BeforeKeys

Entity type

Empresário em Nome Individual (ENI)

Country of establishment

Portugal

Registered or business contact address

Rua De Sao Nicolau 10 Porto, Portugal 4150-561

General support email

support@beforekeysapp.com

Privacy / data-subject email

privacy@beforekeysapp.com

Payments are processed by Paddle, which acts as Merchant of Record for purchases made through BeforeKeys. Privacy matters are covered by our Privacy Notice, and refunds by our Refund Policy.

2. Eligibility

• You must be at least 18 years old to create an account or make a purchase.
• You must be legally capable of entering into a binding contract.
• You must provide accurate account information and keep it up to date.
• You must not share your account in a way that compromises the security of your records.

We rely on the information you give us. We do not independently verify the age or legal capacity of every user, and we may suspend an account if we learn that this section is not met.

3. Your account

You are responsible for your sign-in credentials and for activity carried out through your account. Tell us promptly if you believe someone else has gained access.

Purchases and subscriptions are linked to your account. Move-In Record purchases are additionally linked to the specific tenancy you bought them for.

4. What BeforeKeys does — and does not — do

What the service provides

• Tools to document the condition of a rental property, room by room, with photos and notes.
• Storage for tenancy materials such as leases, receipts and correspondence.
• Records of rent payments, communications, repairs and reminders.
• Reports and exports generated from the records you create.
• AI-assisted summaries of documents and communications, where that feature is available to you.

Important limits

• BeforeKeys is not a law firm and does not provide legal advice.
• Reports, exports and summaries do not guarantee the outcome of a tenancy dispute, inspection or claim.
• You remain responsible for reviewing your records and deciding how to use them.
• AI-assisted content can be incomplete or mistaken. Review it before relying on it or sharing it.

5. Plans and prices

• Free plan — €0. Limited move-in checklist and basic details.
• Move-In Record — €24.99, one-time, per tenancy.
• Tenancy Vault — €5.99 per month, or €59 per year.

Prices are shown in euro and are inclusive of VAT or other applicable taxes. The price shown is the total you pay: Paddle allocates any applicable indirect tax from within that amount based on your location, and nothing is added above the advertised price. The final total is displayed in the Paddle checkout before you confirm payment.

6. Payments and Paddle

• Paddle acts as Merchant of Record for purchases made through BeforeKeys.
• Payment details are entered in Paddle's checkout, not in BeforeKeys.
• BeforeKeys does not collect or store your full card details.
• Access is granted after Paddle confirms the payment to us.
• Checkout availability may depend on the countries and payment methods Paddle supports and on applicable law. We do not deliberately exclude any jurisdiction at this stage.

7. Move-In Record and Tenancy Vault

Move-In Record (one-time)

• A Move-In Record is a one-time purchase tied to a single tenancy.
• Each purchase uses a new Paddle-hosted checkout; we do not charge a saved card without you completing checkout.
• Access does not transfer automatically between tenancies, and a tenancy that is already owned cannot be purchased again.
• Access remains available for as long as we continue to provide the applicable service, subject to lawful termination, technical availability and these Terms. We do not promise that the platform will operate indefinitely.

Tenancy Vault (subscription)

• Tenancy Vault is an account-wide subscription covering eligible vault features while it is active.
• Monthly and annual subscriptions renew automatically at the selected interval until cancelled.
• The recurring price and interval are displayed before you pay.
• You can cancel future renewal at any time from Settings.

Changing from annual to monthly

A change from annual to monthly billing is scheduled for your next renewal date rather than applied immediately, so you keep the period you already paid for.

8. Cancellation

Cancelling a Tenancy Vault subscription prevents the next renewal. Access normally continues until the end of the billing period you have already paid for, unless a separate immediate replacement flow applies.

Cancellation is not the same as a refund. Refund requests are covered by our Refund Policy and by your mandatory consumer rights.

9. Refunds

We offer a voluntary refund request period of 14 calendar days for your account's first Move-In Record purchase and for your account's first Tenancy Vault payment. The details, limits and request channel are set out in the Refund Policy.

This voluntary policy is in addition to, and does not restrict, any mandatory consumer rights you have.

10. Upgrading from monthly to annual

• An upgrade starts a new annual Paddle-hosted checkout.
• You confirm the annual payment in Paddle.
• Annual access activates after the payment is confirmed to us.
• Your previous monthly subscription is then retired.
• Unused time remaining on the monthly subscription is not credited toward the annual purchase. This is disclosed to you before checkout opens.

11. Consumer rights

If you are a consumer, you keep all mandatory rights given to you by law, including rights relating to withdrawal, refunds, conformity of digital content and services, and remedies where something goes wrong. Nothing in these Terms removes or limits those rights.

We do not ask you to waive a statutory withdrawal right in order to start using a purchase.

12. Acceptable use, suspension and termination

You agree not to use BeforeKeys unlawfully, to attempt to access another user's data, to interfere with the security or integrity of the platform, or to upload material you have no right to upload.

When we may suspend or terminate access

• Unlawful use of the service.
• Security abuse, or attempts to access another user's data.
• Failure of a payment that is due.
• Material breach of these Terms.
• Conduct that threatens the platform, our staff or other users.

Where it is reasonably possible and lawful, we will give you proportionate notice and an opportunity to put things right. If we permanently remove paid access for reasons that are not attributable to you, we will deal with the amounts you paid fairly and in line with your legal rights — we do not claim a right to keep payment while arbitrarily withdrawing what you paid for.

You can stop using BeforeKeys at any time, cancel a subscription, and request deletion of your account as described in the Privacy Notice.

13. Your content

• You keep your rights in the tenancy information, photos and documents you upload. We do not claim ownership of your records or evidence.
• You grant us the limited rights we need to host, store, process, secure, back up and display that material so we can provide the service to you.
• You confirm you have the right to upload the material you add.
• Please avoid uploading third-party personal data you do not need for your own tenancy record.
• We may remove material that is unlawful, infringing or in breach of these Terms.

14. Availability

We aim to provide reliable access to BeforeKeys, including planned maintenance carried out with as little disruption as we reasonably can. We cannot promise that the service will always be uninterrupted or completely free of errors.

This does not affect your mandatory rights relating to the conformity of digital content and digital services.

15. Liability

We are responsible to you for loss or damage we cause where we fail to use reasonable care and skill, or where the service does not conform to what we agreed. We are not responsible for loss or damage that was not reasonably foreseeable, or that arises from your use of the records for a purpose we did not agree.

We do not exclude or limit our liability for fraud, deliberate misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded or limited.

You are responsible for keeping your own copies of anything you consider critical. We back up records as described in the Privacy Notice, but we do not treat every possible data loss as your fault, and this section does not remove any mandatory remedy available to you.

Nothing in this section affects your mandatory rights as a consumer under Portuguese or EU law.

16. Governing law

These Terms are governed by Portuguese law. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your country of habitual residence where those protections apply.

17. Complaints and disputes

• Please contact us first at support@beforekeysapp.com so we can try to resolve the issue directly.
• We will look into the matter and respond with what we can do.
• You keep your mandatory rights to bring the matter before competent courts, regulators, consumer authorities or any applicable alternative dispute-resolution body.

We do not require disputes to be heard only in Portugal, and nothing here limits a right you have to use the courts or bodies available to you where you live.

18. Changes to these Terms

We may update these Terms as the product and our policies develop. Each version carries a version number and dates, and material changes will be communicated before they apply to you where required. Continuing to use BeforeKeys after a change takes effect means you accept the updated Terms.

19. Contact

• General and billing support: support@beforekeysapp.com
• Privacy and data-protection requests: privacy@beforekeysapp.com